Your System, Our Support—Long After the Job is Done

At Off Grid Solutions LLC, we provide a variety of services—from solar installation and battery systems to detach and reset projects, general electrical work, and more. Each type of service comes with its own specific warranty terms. This page serves as a quick reference, but customers should refer to the detailed warranty document provided at the time of service for exact terms and conditions.

If our services were provided through one of our trade partners, rest assured that the workmanship is still warrantied by Off Grid Solutions. We stand behind the quality of our work, regardless of how the project was delivered. For questions about your warranty, feel free to contact us at support@ogsolutions.co

You can click on the type of service you received to jump directly to the relevant warranty section.

Detach and Reset (D+R) Warranty

This warranty applies to customers who have existing solar systems that Off Grid Solutions detaches and resets during roof replacements or other projects.

Workmanship Warranty (10 Years)

We provide a 10-year workmanship warranty to ensure your solar system is properly reinstalled and fully functional.

What’s Covered

  • Proper sealing and waterproofing of roof penetrations.

  • Secure mounting and alignment of solar panels.

  • Correct wiring and reconnection to restore system functionality.

Roof Leak Coverage

Covers roof leaks caused by improper sealing during the D+R process for up to 10 years or the remaining roof warranty period, whichever is shorter.

Critter Guard (Detach & Reset Specific)

This warranty applies only to new critter guard purchased and installed by Off Grid Solutions at the time of detach and reset.

Exclusions:

  • Reinstallation of existing critter guard originally installed by a third party is not covered.

  • Damage caused by animal-related issues if new critter guard installation is declined.

If you purchased new critter guard, see the full Critter Guard Warranty here.

For additional details and general provisions that apply to all warranties, click here.

To file a warranty claim, click here

New Solar and Battery Installation Warranty

This warranty applies to customers who purchase and install new solar energy systems and batteries through Off Grid Solutions.

Warranty Facilitation and Support

  • First 5 Years: Free labor for equipment warranty claims.

  • After 5 Years: Continued assistance with manufacturer warranty claims, but labor is billed at current rates.

Limited Warranties

  • Roof Penetration Warranty: 15 years from installation or the remaining roof warranty, whichever is shorter.

  • Workmanship Warranty: 10 years from the installation date.

  • Equipment Warranty: Manufacturer warranties apply (Solar Panels: 10–25 years; Inverters/Batteries: 5–25 years).

  • SolarEdge Extended Warranty: Automatically registered for the longest available term (typically 20–25 years).

Critter Guard (New Solar and Battery Systems)

All new solar systems come with critter guard installation to protect against animal-related damage. For details, see the full Critter Guard Warranty here.

Exclusion:
If a customer declines critter guard installation, animal-related damage is not covered.

For additional details and general provisions that apply to all warranties, click here.

To file a warranty claim, click here

General Electrical Service Warranty

This warranty covers all general electrical services provided by Off Grid Solutions, including but not limited to:

  • Panel upgrades

  • Troubleshooting and circuit repairs

  • EV charger installations

  • Generator installations

  • Solar system diagnostics and repairs

Workmanship Warranty (5 Years)

We provide a 5-year workmanship warranty to ensure the quality and reliability of our general electrical services.

What’s Covered

  • Defects directly related to the services performed by Off Grid Solutions.

Exclusions

  • Damage caused by misuse, unauthorized modifications, equipment defects, weather events, pests, or pre-existing conditions unrelated to our work.

    For additional details and general provisions that apply to all warranties, click here.

    To file a warranty claim, click here

Critter Guard Installation Warranty

This warranty applies to Critter Guard installed as a stand-alone service or as part of other services.

Critter Guard Warranty (5 Years)

  • Covers installation defects and workmanship failures for 5 years.

  • Extendable every 5 years with a $250 site inspection and repair fee.

Exclusions

  • Damage caused by weather, falling debris, or external factors.

  • Reinstallation of existing critter guard installed by a third party is not covered.

Customer Responsibilities

To maintain warranty coverage, customers must:

  • Notify Off Grid Solutions of issues promptly.

  • Submit claims via email to support@ogsolutions.co or through the warranty claim form at www.ogsolutions.co/warranty#claimform.

  • Allow reasonable access for inspection and repairs.

Failure to notify us promptly may release us from liability for additional damage caused by delays.

For additional details and general provisions that apply to all warranties, click here.

To file a warranty claim, click here

General Conditions

Limitation of Liability

Our liability is limited to the cost of services rendered. We are not responsible for indirect, incidental, or consequential damages, including loss of revenue, equipment failure, or property damage beyond the scope of the original work.

Force Majeure

We are not responsible for damages caused by events beyond our control, including but not limited to:

  • Natural disasters (e.g., earthquakes, floods, hurricanes).

  • Vandalism, theft, or tampering.

  • Government actions or regulations.

Transferability

Warranties are non-transferable unless agreed in writing. Transfers may require an inspection and incur fees.

Dispute Resolution

Disputes will be resolved through mediation under state law. If mediation fails, arbitration will be the final resolution process.

Right to Repair

Customers must allow Off Grid Solutions the first opportunity to inspect and repair any warranty-covered issue. Engaging a third-party contractor without prior written approval will void the warranty for that specific issue. Off Grid Solutions will not be liable for costs associated with third-party repairs.

Warranty Claim Form

If you experience an issue covered under your warranty, we’re here to help. To file a claim, please provide details about the problem and submit supporting documentation, such as photos or performance reports.

Our team will review your claim and follow up with you promptly to schedule an inspection or necessary repairs.